Terms of Service

Last updated 20 August 2026

1. Who we are

startngrow.co.uk is operated by Start&Grow, a business advisory service based in the United Kingdom. You can reach us at hello@startngrow.co.uk.

2. These terms

These terms apply when you use this website and when you book a call with us. Booking a call means you accept them. Please read them first, particularly section 4, which sets out what our advice is and is not, and section 11, which limits what we are liable for.

3. What we provide

We provide general business advice and guidance: a conversation about your situation, a frank view on your options, and a written summary of what we think you should do next.

The advice is practical and commercial. It is based on the information you give us and on our own experience of running and advising businesses.

4. What our advice is not

This matters, so it is set out plainly.

We are not accountants, solicitors or regulated financial advisers, and we are not authorised or regulated by the Financial Conduct Authority. Nothing we say is regulated financial advice, investment advice, legal advice, or a formal tax opinion.

Where your question needs one of those, we will tell you, and you should take advice from a qualified professional before acting. We can often help you work out what to ask them.

Our advice is based on what you tell us. We do not audit or verify your figures, and we cannot guarantee any particular outcome for your business. The decisions remain yours.

5. Booking and payment

The price of a call is shown before you book and is currently £50. Prices are in pounds sterling and include VAT where it applies.

Payment is taken in advance through our booking and payment provider. Your booking is confirmed once payment has gone through and you have received a confirmation email.

Card details are handled by the payment provider. We do not see them or store them.

6. Rescheduling, cancellations and refunds

• Rescheduling. You can move your call free of charge up to 24 hours before the start time, using the link in your confirmation email.
• Cancelling. Cancel more than 24 hours before the call and we will refund you in full.
• Late cancellation or no-show. If you cancel inside 24 hours, or do not join the call, the fee is not refunded. Get in touch if something genuinely unavoidable happened and we will use our judgement.
• If we cancel. If we have to move or cancel a call, you can take a new time or a full refund, whichever you prefer.

7. Your right to cancel, if you are a consumer

If you are buying as a consumer rather than for a business, you normally have 14 days from booking to change your mind and get a full refund, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you book a call that falls inside those 14 days, you are asking us to start during the cancellation period. You can still cancel, but once the call has taken place the service is fully performed and the right to cancel no longer applies. If you cancel part way through, we may charge for what has already been delivered.

This section does not apply to bookings made for the purposes of a business.

8. What we need from you

Give us accurate and reasonably complete information. Advice built on partial or wrong figures will be worse advice, and we cannot be responsible for that.

Tell us if something changes before the call. Turn up on time, and be ready to talk about the real problem rather than the tidy version of it.

9. Confidentiality

What you tell us stays between us. We will not pass on your figures, plans or documents to anyone else except the suppliers set out in our Privacy Policy, or where the law requires it.

We ask the same of you for anything we share with you that is not publicly available.

10. Intellectual property

The content of this website, and any templates, notes or summaries we give you, belong to us. You are free to use them inside your own business. Please do not resell them, republish them or pass them off as your own.

11. Our liability to you

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded under English law.

Subject to that, and because our advice is general guidance rather than a regulated professional opinion, our total liability to you for any one call is limited to the fee you paid for it.

We are not liable for business losses, including lost profit, lost revenue, lost business, lost opportunity, or losses that follow indirectly from acting on our advice.

If you are a consumer, none of this affects your statutory rights.

12. Using the website

We try to keep the site available and correct, but we do not promise it will be uninterrupted or error-free, and we may change or take down any part of it. The content here is general information, not advice for your specific situation.

13. If something goes wrong

Email hello@startngrow.co.uk and tell us what happened. We will acknowledge it within two working days and give you a proper answer within ten.

14. Changes to these terms

We may update these terms. The version that applies to your booking is the one published when you booked.

15. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings in your own country.